Return & Refund Policy

Last Updated: 13 September 2026

At MistOrganics, we want our customers to have a positive experience with every purchase. Please read the following Return & Refund Policy carefully before placing your order.

Return Window

We accept eligible product returns within 4 to 5 days of receiving your order.

Return requests submitted after this period may not be accepted.

Products That Can Be Returned

Most MistOrganics beauty, skincare, haircare, and other eligible products may be returned, provided that they meet the return conditions mentioned below.

Products That Cannot Be Returned

The following products are non-returnable and non-refundable:

  • Quick Slim Drops
  • Anti-Aging Drops
  • Personalized or individualized medicines
  • Customized treatment kits or packages prepared specifically for an individual customer
  • Any other product that has been specially prepared, selected, compounded, or customized according to an individual's consultation, condition, requirements, or prescription

These products are prepared or selected specifically for the individual customer and therefore cannot be returned for resale or use by another person.

Conditions for Eligible Returns

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • All seals, labels, tags, and packaging should remain intact where applicable.
  • The product must not have been damaged, altered, or tampered with after delivery.
  • A valid order number, receipt, or other proof of purchase may be required.

For hygiene and safety reasons, opened or used beauty, skincare, haircare, and personal-care products may not be eligible for return.

Return Process

To request a return, please contact us through WhatsApp at 0333-5815853 within 4 to 5 days of receiving your order.

Please provide:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photographs/videos of the product, where applicable

Our team will review the request and, if approved, provide you with instructions regarding the return.

Please do not send a product back before your return request has been approved by our team.

Return Shipping Charges

Unless the product received is damaged, defective, or incorrect due to an error on our part, the customer is responsible for the return shipping charges.

Original shipping charges are generally non-refundable, as these charges are paid to third-party courier services.

If the wrong, damaged, or defective product was sent by MistOrganics, we will review the issue and take appropriate action.

Refunds

Once we receive the returned product, it will be inspected to confirm that it meets our return conditions.

If the return is approved, the refund will be processed within 15 business days.

The refund method may depend on the original payment method and the applicable payment or banking process.

Please note that shipping charges are generally non-refundable, and any delays caused by banks or third-party payment providers are beyond our control.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or a video of the package and product to help us investigate the issue.

After reviewing the case, we may offer an appropriate resolution, which may include:

  • Replacement of the product
  • Exchange
  • Refund
  • Another appropriate solution depending on the circumstances

Exchange Policy

Eligible products may be exchanged subject to availability and approval.

The customer may be responsible for the shipping costs associated with an exchange unless the exchange is required because we sent an incorrect, damaged, or defective product.

If an exchanged product is subsequently requested to be returned, the applicable return shipping costs may be the responsibility of the customer.

Customized, individualized medicines and non-returnable products listed above are not eligible for exchange.

Important Notice Regarding Customized Medicines

Products such as Quick Slim Drops, Anti-Aging Drops, and individualized treatment kits may be prepared or selected based on information obtained through consultation.

Because these products are intended specifically for an individual customer and may not be suitable for another person, they cannot be returned or resold once prepared or supplied.

Customers are therefore encouraged to carefully review their order and consultation information before confirming their purchase.

Contact Us

For return, exchange, or refund inquiries, please contact us through WhatsApp:

WhatsApp: 0333-5815853

MistOrganics

Website: www.mistorganics.com

We reserve the right to review each return request individually and determine eligibility in accordance with this policy and applicable law.